NewLync for Pakistan Nankana Police Station

The police force is a critical institution that relies heavily on effective communication for law enforcement, emergency response, and public safety.

Traditional communication systems in the NANKANA police stations often face limitations in terms of scalability, mobility, and integration with modern communication channels.

To address these challenges, a police station decided to implement a Unified Communications as a Service (UCaaS) solution to modernize its communication infrastructure.

1. Outdated Communication Infrastructure

The existing communication system at the police station was based on legacy phone lines and lacked the capabilities to integrate with digital communication channels.

2. Limited Mobility and Collaboration

Officers and staff needed a more mobile and collaborative communication platform to improve responsiveness and coordination during operations.

3. Scalability and Flexibility

The legacy system was not easily scalable and did not support the integration of new communication system in the policy head-quarter, hindering the station's ability to adapt to changing needs.

The police station partnered with New Rock partner to implement the new system utilize the OM20G IP PBX and NewLync UCaaS client end. The solution included the OM20G IP PBX as the core component, NewLync mobile app and PC client, and NRP phones for desktop terminals.

1. OM20G IP PBX

The deployment involved the migration to an IP based telephony platform, with built-in FXO port to access to the local PSTN for original outbound number access.

2. Mobility and Flexibility

NewLync mobile app client end provided officers and staff with the ability to communicate and collaborate from any location, using various devices, including mobile phones and laptops, which integrated voice, video, messaging, and collaboration tools into a single, unified system.

3. Enhanced Security and Compliance

The NewLync UCaaS platform is designed to meet the stringent security and compliance requirements of law enforcement agencies, ensuring the protection of sensitive communication data with E2EE encryption.

4. Integration with Existing Systems

The NewLync and OM20G IP PBX is able to seamlessly integrate with the policy system’s existing IP telephony system and infrastructure, including 3rd party PBX databases, emergency response systems, and dispatch centers.

The implementation the UC system at the police station involved careful planning, network assessment, and user training to ensure a smooth transition.

The deployment was executed only in 1 workday to minimize disruption to daily operations, and ongoing support was provided to address any technical issues.

1. Improved Responsiveness

The UCaaS system NewLync enhanced the ability of officers to communicate and coordinate effectively during emergency situations and law enforcement operations.

2. Enhanced Collaboration

The platform facilitated seamless collaboration among officers, staff, and external contacts, improving overall operational efficiency.

3. Cost-Efficiency

The IP based UCaaS solution reduced the total cost of by eliminating the internal call cost and reducing maintenance costs.

4. Scalability and Futureproofing

The UCaaS platform provided the station with the flexibility to scale up or down based on changing requirements and easily integrate future communication technologies.

The implementation of IP Based telephony system and UCaaS NewLync transformed the police station's communication infrastructure, addressing the limitations of the legacy system and providing a modern, scalable, and secure platform for effective law enforcement and emergency response.

The UCaaS solution not only improved operational efficiency but also positioned the station to adapt to future communication trends and technologies.